Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships. Read Summary
There are three constants in life... change, choice and principles. Read Summary
Effective leadership is putting first things first. Effective management is discipline, carrying it out. Read Summary
A mission statement is not something you write overnight... But fundamentally, your mission statement becomes your constitution, the solid expression of your vision and values. It becomes the criterion by which you measure everything else in your life. Read Summary
If we keep doing what we're doing, we're going to keep getting what we're getting. Read Summary
The proactive approach to a mistake is to acknowledge it instantly, correct and learn from it. Read Summary
Seek first to understand, then to be understood. Read Summary
Moral authority comes from following universal and timeless principles like honesty, integrity, treating people with respect. Read Summary
The deepest desire of the human spirit is to be acknowledged. Read Summary
When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen. Read Summary
Remember, we are not human beings having a spiritual experience. We are spiritual beings having a human experience. Read Summary
Find your voice and inspire others to find theirs. Read Summary
When it comes to developing character strength, inner security and unique personal and interpersonal talents and skills in a child, no institution can or ever will compare with, or effectively substitute for, the home's potential for positive influence. Read Summary
Between stimulus and response, there is a space where we choose our response. Read Summary
The bottom line is, when people are crystal clear about the most important priorities of the organization and team they work with and prioritized their work around those top priorities, not only are they many times more productive, they discover they have the time they need to have a whole life. Read Summary
We see the world not as it is, but as we are. Read Summary
It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity. A person must possess himself and have a deep sense of security in fundamental principles and values in order to genuinely apologize. Read Summary
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. Read Summary
What air is to the body, to feel understood is to the heart. Read Summary
If you carefully consider what you want to be said of you in the funeral experience, you will find your definition of success. Read Summary