Quality is everyone's responsibility. Read Summary
Quality is pride of workmanship. Read Summary
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. Read Summary
If you do not know how to ask the right question, you discover nothing. Read Summary
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. Read Summary
Lack of knowledge... that is the problem. Read Summary
'Quality' means what will sell and do a customer some good - at least try to. Read Summary
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. Read Summary
Eliminate numerical quotas, including Management by Objectives. Read Summary
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. Read Summary
Innovation comes from the producer - not from the customer. Read Summary
My mother was my biggest role model. She taught me to hate waste. We never wasted anything. Read Summary
If you can't describe what you are doing as a process, you don't know what you're doing. Read Summary
It is not necessary to change. Survival is not mandatory. Read Summary
Learning is not compulsory... neither is survival. Read Summary
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. Read Summary
We are here to make another world. Read Summary
I am forever learning and changing. Read Summary
The emphasis should be on why we do a job. Read Summary
Hold everybody accountable? Ridiculous! Read Summary