Quality is everyone's responsibility. Read Summary
Quality is pride of workmanship. Read Summary
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. Read Summary
If you do not know how to ask the right question, you discover nothing. Read Summary
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself. Read Summary
Lack of knowledge... that is the problem. Read Summary
'Quality' means what will sell and do a customer some good - at least try to. Read Summary
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. Read Summary
Eliminate numerical quotas, including Management by Objectives. Read Summary
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. Read Summary