Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships. Read Summary
There are three constants in life... change, choice and principles. Read Summary
Effective leadership is putting first things first. Effective management is discipline, carrying it out. Read Summary
A mission statement is not something you write overnight... But fundamentally, your mission statement becomes your constitution, the solid expression of your vision and values. It becomes the criterion by which you measure everything else in your life. Read Summary
If we keep doing what we're doing, we're going to keep getting what we're getting. Read Summary
The proactive approach to a mistake is to acknowledge it instantly, correct and learn from it. Read Summary
Seek first to understand, then to be understood. Read Summary
Moral authority comes from following universal and timeless principles like honesty, integrity, treating people with respect. Read Summary
The deepest desire of the human spirit is to be acknowledged. Read Summary
When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen. Read Summary